Shipping Policy

Last Updated: April 2026

1. Domestic Shipping (Nigeria)

All standard items ship within 2-3 business days of order confirmation.

2. International Shipping

We currently ship to select countries in West Africa and select international destinations:

• West Africa: Ghana, Senegal, Ivory Coast, Kenya (7-14 business days)
• Select Countries: USA, UK, EU (10-21 business days)
• Cost: Calculated at checkout based on destination and package weight
• Customs & Duties: Buyer's responsibility; collected upon delivery

3. Order Processing

• Orders placed Monday-Friday before 2 PM WAT ship the same day
• Orders placed after 2 PM ship the next business day
• Weekend and holiday orders ship the next business day
• Pre-orders ship after production is complete (see Pre-Order Policy)

4. Shipping Address Requirements

Please provide:

• Full recipient name and phone number
• Complete street address
• City, state/province, and postal code
• Clear delivery instructions if needed (e.g., apartment building access)

Incomplete addresses may delay shipping. NORDLUXE is not responsible for undeliverable packages due to incorrect address information.

5. Tracking Your Order

• Tracking number provided via email upon shipment
• Real-time tracking available through our partner couriers
• SMS updates sent at key milestones (processing, shipped, out for delivery, delivered)
• Track directly via courier websites using provided tracking number

6. Delivery Exceptions & Delays

Shipping delays may occur due to:

• Courier capacity or service disruptions
• Weather, natural disasters, or road conditions
• Customs clearance delays (international orders)
• Incomplete address information
• Security or authentication requirements

We will notify you of delays and provide updated delivery estimates when available.

7. Signature & Delivery Confirmation

High-value orders (over ₦500,000) require signature on delivery:

• Recipient must be present or authorize delivery to household member
• Photo evidence of delivery provided
• Delivery confirmation sent via email

8. Packaging & Unboxing

All NORDLUXE items are carefully packaged:

• Premium protective packaging to prevent damage
• White glove service available for high-value items (+₦3,000)
• Unboxing instructions included
• Sustainably sourced packaging materials used when possible

9. Risk of Loss

• Before Shipment: NORDLUXE assumes all risk
• After Shipment: Risk transfers to customer unless insurance is purchased
• Shipped Insured: NORDLUXE assumes risk up to declared value
• Delivery Confirmation: Upon receipt, customer assumes risk

10. Shipping Insurance

Optional insurance available at checkout:

• Cost: 1.5% of order value
• Coverage: Loss, theft, or damage during shipping
• Claims: Processed within 30 days with photographic evidence
• Claim Limit: Up to declared order value

11. Undeliverable Packages

If a package cannot be delivered:

• Courier will attempt 2-3 deliveries
• Notice left at address for collection at local depot
• Email notification sent with collection instructions
• Package held for 7 days before return to NORDLUXE
• Shipping costs non-refundable if delivery attempted

12. Returns Shipping

For returns (see Refund Policy):

• Customer arranges return shipping to provided address
• Tracked courier recommended (proof of delivery required)
• Return shipping cost borne by customer (unless item is defective)
• NORDLUXE provides prepaid return label for defective items

13. Shipping Costs

14. Special Requests & Handling

We can accommodate special shipping requests:

• Gift Wrapping: ₦2,000 | Includes personalized message if desired
• Fragile Handling: Priority care for delicate items (included)
• Scheduled Delivery: Request specific delivery date (subject to availability)
• Discreet Delivery: Unmarked packaging available upon request

Request special handling when placing your order.

15. Contact & Support

For shipping questions or issues:

• Email: support@nordluxe.com
• WhatsApp: +234 701 7298 740
• Response time: Within 4 hours (business hours)